Privacy

PractiXplus (“we”, “our”, “us”) is a cloud‑based practice management and accounts production platform designed for accounting, audit, tax, and corporate service firms. We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.

This Privacy Policy explains how we collect, use, store, and protect your information when you use PractiXplus.com, our web application, and related services.

1. Information We Collect

1.1 Information You Provide

We may collect the following information when you register or use our services:

• Name, email address, phone number, and business details
• Login credentials (encrypted)
• Client information entered by you (for practice management and accounts production)
• Billing and payment information
• Support requests, messages, and feedback

1.2 Information Collected Automatically

When you access our platform, we may automatically collect:

• IP address and device information
• Browser type and operating system
• Usage logs, activity history, and access timestamps
• Cookies and similar tracking technologies

1.3 Client & Financial Data

As a practice management and accounts production system, you may upload:

• Client profiles
• Financial statements
• Accounting records
• Tax information
• Documents and files

You retain full ownership of all client and financial data you upload.

2. How We Use Your Information

We use your information to:

• Provide and maintain the PractiXplus platform
• Manage user accounts and authentication
• Generate accounts, reports, and practice workflows
• Improve system performance, security, and user experience
• Provide customer support
• Send service updates, notifications, and security alerts
• Comply with legal and regulatory requirements

We do not sell or rent your personal information to third parties.

3. Legal Basis for Processing (GDPR & Sri Lankan Law)

We process your data under the following legal bases:

• Contractual necessity – to provide the PractiXplus service
• Legitimate interests – to improve and secure the platform
• Legal compliance – where required by law
• Consent – for optional features such as marketing communications

4. Data Storage & Security

We use industry‑standard security measures to protect your data, including:

• Encrypted data transmission (HTTPS/SSL)
• Encrypted data storage
• Role‑based access controls
• Regular security audits and monitoring
• Secure cloud infrastructure

Despite our efforts, no online system is 100% secure. We take all reasonable steps to safeguard your information.

5. Data Sharing & Third‑Party Services

We may share data with trusted third parties only when necessary to operate the platform, such as:

• Cloud hosting providers
• Payment processors
• Email and notification services
• Analytics and performance tools

All third‑party providers are required to follow strict data protection standards.

We do not share client financial data with any external parties unless required by law.

6. Data Retention

We retain your information only for as long as necessary to:

• Provide the PractiXplus service
• Comply with legal obligations
• Resolve disputes
• Maintain accurate business records

You may request deletion of your account and data at any time.

7. Your Rights

Depending on your jurisdiction (including GDPR), you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Restrict or object to processing
• Export your data (data portability)
• Withdraw consent for optional features

To exercise your rights, contact us at: info@practixplus.com

8. Cookies & Tracking Technologies

PractiXplus uses cookies to:

• Maintain secure login sessions
• Improve platform performance
• Analyse usage patterns
• Personalise user experience

You can manage or disable cookies through your browser settings.

If you have questions,  please contact our support team at info@practixplus.com.